Leveraging the Potential of AI: Enhancing Customer Experiences in the Dynamic Automotive Industry Landscape
Virtual Session
August 29, 2023
11:00 AM to 12:00 PM IST
The world of automobiles is experiencing a significant transformation, and Conversational AI is playing a crucial role in driving this revolution forward. As a cutting-edge technology, Conversational AI is leading the industry toward enhanced efficiency, customer-centric approaches, and continuous innovation.
We have helped our clients with the following:
28%
Reduction in errors over data capture
28%
Reduction in errors over data capture
28%
Reduction in errors over data capture
In this Webinar, we will discuss
How can we effectively optimize FTE (Full-Time Equivalent) demands for scaling experience centers?
What actions can enhance the overall experience in post-sales and service calls?
How does AI empower businesses to better understand customer needs and preferences, enabling data-driven decisions for enhanced customer experiences?
What steps can be taken to track and segment post-service complaints better to improve inventory planning for service issues?
What measures can be implemented to reduce delays in inputting information from Customer Care (CC) and Customer Relationship Management (CRM) systems to the Dealer Management System (DMS), thereby preventing missed sales opportunities in the showroom?
Agenda
| Time | Title |
|---|---|
| 11:00 AM - 11:05 AM | Welcome Note & Context Setting |
| 11:05 AM - 11:20 AM | Keynote Session – Harshni Sreedhar, Business Head, India, Uniphore |
| 11:20 AM - 11:50 AM | Fireside Chat: Rajiv Manalal Gupta, Founder - Worxpertise Sudha Bhat – Sr Solution Principal, Uniphore |
| 11:50 AM - 12:00 PM | Q&A Session |
| 12:00 PM | Closing Remarks |
Discover the transformative impact of AI in the automotive industry during our enlightening webinar. Delve into how AI revolutionizes critical processes like booking test rides, tracking delivery status, and streamlining new vehicle registration and insurance procedures. Gain valuable industry insights and practical solutions for elevating customer engagement and satisfaction. Take advantage of this engaging opportunity to explore the future of automotive innovation with us. Join the webinar now!